Shipping policy

Shipping Policy

Thank you for choosing ROUJEA. Because our products are manufactured and released in batches, your order is treated as a premium inventory allocation. Every shipment is handled with the highest standards of security, care, and protection.

1. Dispatch & Processing Protocols

  • Allocation Validation: All orders undergo a strict 24 to 48-hour processing and quality assurance inspection timeline before leaving our global fulfillment network.

  • Clinical Dispatch Active: Orders placed during active allocation periods are prioritized sequentially to ensure seamless tracking integration.

2. Complimentary Priority Transit Timelines

We are proud to provide Complimentary Priority Insured Shipping Worldwide on all active allocations. Expected delivery windows vary depending on your regional aesthetic destination:

  • United States & Canada: 4 to 7 business days

  • United Kingdom & Europe: 5 to 8 business days

  • Australia & New Zealand: 5 to 9 business days

  • Rest of the World: 7 to 12 business days

Note: External regulatory customs clearings or localized carrier delays can occasionally adjust these timelines slightly.

3. Comprehensive Shipping Insurance & Security

To ensure absolute transit confidence, ROUJEA covers the full financial security liability of your package during transit.

  • 100% Insured Shipping: In the rare event that your package is lost, damaged, or compromised in transit, ROUJEA guarantees an immediate complimentary replacement system dispatch.

  • Signature Confirmation: To prevent dynamic delivery theft and protect your premium beauty asset, all orders are shipped securely and may require a protective signature confirmation upon physical hand-off.

4. Real-Time Tracking Protocols

Transparent fulfillment tracking is issued automatically for your review.

  • Instant Notification: The exact moment your order passes final inspection and is handed to our priority courier network, an encrypted tracking link will be sent to your verified email address.

  • Live Updates: You can monitor your shipment’s global transit footprints dynamically at any point during its journey to your doorstep.

5. Customs, Duties & Import Adjustments

For our global aesthetic partners and international client network, international shipments may rarely be subject to destination import evaluations. ROUJEA designs custom logistical pathways to minimize customs friction; however, any localized regional import duties, taxes, or clearance terminal processing fees remain the responsibility of the recipient.

ANY OTHER QUESTIONS?

Please send us an email at service@roujea.com and we'll respond within 24 hours.